Shipping & Returns
Our Shipping Policy
We want to get you your Joe Cup® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Joe Cup®, to good use sooner.
Joe Cup offers free UPS Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
Our Return Policy
We want to be sure you’re as happy with your Joe Cup products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
Ins and Outs of the Joe Cup Return Policy
To be eligible for a free return, the following criteria must be met:
All returns must be related to a myjoecup.com order. Joe Cup does not offer returns on items purchased outside of myjoecup.com.
All returns must be processed within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided.
Any shipping costs from the original order are non-refundable
Any additional return shipping costs are non-refundable.
All merchandise must be unused and undamaged and returned in its original packaging.
Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. Joe Cup does not offer store credit or gift cards for returned products. Joe Cup does not accept returns on customized product.
For exchanges, please return your item(s) for a full refund and replace an order on myjoecup.com for the correct item.
Joe Cup does not price match with dealers or competitors.
SHIPPING YOUR RETURN
We recommend the following guidelines when shipping your return:
Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box. This can include your original order number.
Securely attach your return label to the package.
Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.